The NAMI Provider Education Program was designed to help line staff at public agencies learn this new approach by attending a 30-hour course. In 10 weeks, staff are given basic classes in diagnosis, brain research and medications, plus specific sessions on how to work with clients and families in a collaborative manner. The primary knowledge base of the course is experience of consumers and family members relating to all aspects of a serious brain disorder; the purpose of the course is to help providers “see our lives” from the inside so that effective, equitable partnerships can guide the treatment process.